+1-508-7931945

What can we do for you?
You can contact us at our headquarters and at our subsidiaries all over the world using our Service Hotline.

MORGAN KOCH Support Genuine partnership

Good service pays off – in high productivity and for long-lasting machine availability. Take advantage of what we have to offer, ranging from inspection, to repair, to full servicing. Our experts will actively support you throughout your plant’s life cycle – by telephone, using online diagnosis and of course on-site. 

Technical support

Machinery in top form
MORGAN KOCH technical support services keep your machines in good shape for the future. We can provide you with customized repair and preventative maintenance solutions. In the event of technical difficulties, we ensure that you can resume production as quickly as possible and that the cost of downtime remains as low as it can. This need not always take long, since many issues can quickly be resolved over the phone or online. And if not, a technician can be on-site quickly. Simply and competently – that, to us, is solution-driven service. 

 

 


Remote maintenance

In good hands from afar 
Your machine needs an update? Sometimes all our experts will need is an Internet connection. Remote maintenance is a quick and economical method of giving a system the latest upgrade. We can use it to change your control and instrumentation systems, modify technical parameters and, if necessary, restore your system to its factory settings. Some repair work can also be done quickly and easily from a distance. We place a lot of emphasis on IT security and secure connections. Remote maintenance has many benefits: there are no travelling expenses, and as a customer you can get help quickly anywhere, and at any time. 

Tel: +49 (0) 23 72 / 9 85-500
Fax: +49 (0) 23 72 / 9 85-1 67
E-Mail: info@koch-ihmert.de
www.koch-ihmert.de